Frequently Asked Questions

WHAT TRAINING DO OSTEOPATHS HAVE?

In Australia, Osteopaths are registered practitioners who have completed five years of full-time university training. Our training encompasses Osteopathic philosophy and technique, anatomy, physiology, pathology, and general medical and orthopedic diagnosis. Osteopaths are primary care practitioners, skilled in recognizing conditions that may require medical referral. At THe Osteopathic Pelvic Hub, our Osteopaths regularly undergo further professional development and post-graduate study.
DO I NEED A REFERRAL TO SEE AN OSTEOPATH OR EXERCISE PHYSIOLOGIST?

No, you can make an appointment without a referral. While many of our patients are referred by medical practitioners, other health professionals, or personal trainers, it is not a requirement. You can book online or call (03) 9078 2939
DO YOU ACCEPT WORKERS COMPENSATION REFERRALS?

Yes, the team at The Osteopathic Pelvic Hub are recognized to treat work cover injuries. Patients will need to pay for their appointments upfront and can then claim the appointment with their insurance provider.
IS OSTEOPATHY & EXERCISE PHYSIOLOGY AVAILABLE ON MEDICARE?

Osteopathy and Exercise Physiology is only covered by Medicare if you are eligible for an Enhanced Primary Care (EPC) plan. EPC plans are approved by your GP, so please consult your GP to determine your eligibility.
ARE OSTEOPATHIC TREATMENTS OR EXERCISE PHYSIOLOGY COVERED BY PRIVATE HEALTH INSURANCE?

Yes, most private health insurance funds provide rebates. The amount of rebate depends on the level of cover you have with your health insurance provider, including any ancillary cover. It is advisable to check with your provider before commencing treatment to understand your rebate entitlements.
WHAT IS OSTEOPATHY?

Osteopathy is a gentle form of health care that uses hands-on techniques to diagnose and treat structural and biomechanical dysfunctions in the body. Osteopaths aim to support the body's self-healing mechanism, improve joint mobility, reduce ligamentous and muscular strain, and restore overall health and balance. For more information, read our blog on ‘What is Osteopathy?’ (LINK TO BLOG)
WHAT IS EXERCISE PHYSIOLOGY?

Exercise physiology is a highly qualified field of study that focuses on the how the body reacts to exercise and movement Exercise physiologists use their knowledge of human physiology to design and implement exercise rehabilitation that is tailored to individual needs, goals, and health conditions.They can develop exercise plans that are safe and effective, monitor progress, and adjust the programs as needed. They play a crucial role in understanding how the human body moves and compensates and will meet you where you’re at to achieve your goals.
IS OSTEOPATHY SUITABLE FOR BABIES AND CHILDREN?

Absolutely. Cranial osteopathy, a gentle form of treatment, is suitable for people of all ages, especially babies and children. All our osteopaths have completed postgraduate courses on treating babies and children. For more information, please refer to our section on 'Osteopathy and babies and children.'
IS OSTEOPATHY SUITABLE DURING PREGNANCY?

Definitely. Osteopathic treatment during pregnancy can help relieve a variety of symptoms. Our osteopaths at The Osteopathic Pelvic Hub have extensive postgraduate study in diagnosing and treating pregnant women, and they are particularly passionate about supporting women through pregnancy. For more information, please refer to our section on 'Osteopathy and pregnancy.'
WHAT SHOULD I WEAR TO MY APPOINTMENT?

We recommend wearing comfortable and loose clothing to facilitate treatment and any exercises.
WHAT SHOULD I BRING?

Please bring any current or relevant X-rays, scans, or medical reports. If your child is having a treatment, bring their blue book and a favorite toy or book to keep them entertained.
DO YOU HAVE EFTPOS FACILITIES?

Yes, we have EFTPOS facilities, and we also accept VISA and Mastercard. Payment by cash or cheque is also welcome.
DO YOU HAVE HICAPS?

Yes, we have HICAPS facilities, allowing you to claim your private health rebate at the time of your appointment.
WHERE ARE YOU LOCATED?

We are located along the Bluff Road shops, at 420 Bluff Road Hampton, between Highett Road and Wickham Road. We have 1 hour parking out the front or all day parking on June Street.
DO YOU HAVE A CANCELLATION POLICY?

We appreciate at least 24 hours' notice for any cancellation or appointment changes. When we set an appointment, we commit to reserving time for each patient. Failure to show up or provide sufficient notice does not alter our commitment, and we reserve the right to invoice for any missed appointments or insufficient notice. Likewise, we undertake to give 24 hours' notice if we need to reschedule an appointment with you.
HOW DO I MAKE AN APPOINTMENT?

The easiest way to make an appointment is to use the booking button throughout the website and make an appointment using our online booking system. Alternatively, you can call the clinic at 03 9078 2939.